Terms & Conditions
1. Terminology
1.1. “Client”, “You” and “Your” refers to you, the person accessing and using this website.
1.2. The “Company”, “Stone & May”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
1.3. “Site”, “Website”, “Shop, “Store” refers to stoneandmay.com
1.4. “Product(s)” refers to any product available on our Site.
2. General
2.1. It’s important that you carefully read the following terms and conditions (Terms & Conditions) before ordering any Product(s) from our Store. These Terms & Conditions together with our Privacy Policy create a binding contract between you and our Shop.
2.2. By placing an order for any Product(s) on this Site (“Order”) you agree to be bound by our Terms & Conditions.
2.3. The Terms & Conditions may be updated and changed by us from time to time.
3. About Stone & May
3.1. We are Stone & May, a company registered in Poland. Our registered address is Konopnica 277c, 21-030, Motycz, Poland.
3.2. Our Workshop and fulfilment centre is located at the same address.
3.3. You may contact us using the Contact Form on this Website or via email at info@stoneandmay.com
4. Prices, Payments and Costs
4.1. We accept debit/credit card payments, as well as PayPal, Apple Pay and Google Pay payments. All card payments are handled by Stripe (stripe.com).
4.2. All prices on our Website are binding at the time the Order is placed. Discount Codes cannot and will not be applied after placing the Order.
4.3. If there is a Sale after you have placed your Order, the Price difference will not be refunded. Sales and Discount Codes do not work retrospectively.
4.4. All Discount Codes are only eligible for orders over £40.
5. Shipping & Delivery
5.1. We deliver to United Kingdom and all countries in the European Union. The billing and delivery address must be in the same country.
5.2. All orders are fulfilled and dispatched from our workshop in Poland. Handling and production time is usually 1-7 days, but may take up to 14 days in rare cases. Items made to order (rings, signets, all gold plated items) can take up to 30 days. The delivery time begins on the working day following the despatch of your order.
5.3. The delivery dates are estimates, given to us by delivery companies. Under no circumstances do we guarantee the delivery in these dates, as delays are always possible.
5.4. We take no responsibility for delays in delivery caused by COVID-19 pandemic and Brexit. Keep in mind, that we are not able to guarantee the delivery time - once in hands of a courier, it's out of our control.
5.5. In rare cases a package can take more than 7 working days to be delivered. If it's not delivered within 30 working days from the dispatch date, we assume the parcel is lost and we automatically refund the order. We do not issue refunds before 30 days have passed.
5.6. We do our best to send the packages in a way that avoid any customs or VAT charges. However, if they do occur, keep in mind that it is your responsibility to cover these costs.
5.7. If the goods cannot be delivered (incorrect address provided by the Customer, the Customer not being present for the delivery), additional shipping charges will apply in the event of redelivery which the Customer will have to cover.
5.8. The status of the delivery is determined by the tracking number. We take no responsibility for the package once it gets a "delivered" status by the delivery company, as this is sufficient proof for us, that the package was delivered. If you claim that the package was not delivered, please contact your local branch. If you instruct the delivery company on where leave your parcel (neighbour, pickup point, safe space around your property) you take full responsibility for the package. If the parcel was left your designated place and anything happens to it (gets stolen, damaged, lost) we are not able to offer you any assistance. You may try to get compensation from the delivery company. If any of the cases described above happen, no refunds or replacements will be issued.
5.9. In case of a lost parcel (needs to be confirmed by the delivery company) we may issue a replacement, however you will have to cover the postage costs for the replacement item. We do not offer complimentary shipping does for replacement items.
5.10. Please check the package with the courier present, especially if the packaging is damaged. If the goods or the packaging are damaged, please do not accept the package and do not sign for it - it will be returned to us. You need to get a Damaged Package protocol signed by the courier, photographic evidence of the damage and contact us asap - otherwise we will not accept the returned package as a Return and a Refund will not be possible. If you accept the delivery, you acknowledge that the package is in good condition and can not claim any reimbursement for it.
5.11. If you decline to accept the package upon delivery for any other reason than the packaging being damaged, we reserve the right to not accept this package upon arrival at our workshop. We will not treat it as a Return and no refund will be issued. If we accept the parcel you will be charged for the full return delivery costs, including our original postage and packaging costs.
5.12. It is not possible to cancel the order once it has left our Workshop. At this stage you will have to wait for the delivery and go through the returns process. You will have to cover the cost of the return. We will also deduct our original shipping fees from your refund.
5.13. For items made to order, if the order is cancelled once production has begun we reserve the right to deduct our production costs from the refund.
5.14. We reserve the right to change the delivery method if the original method is not available in the customer's region.
5.15. During the busiest period of the year (Christmas) delivery delays are almost certain and can take even up to 30 days. Please keep that in mind when buying last minute presents.
6. Product Disclaimer
6.1. All products on our Website are handmade to order.
6.2. Everything we offer on our Website is made by hand - these are not machined, mass produced items. It is natural for silver jewellery to sometimes have some small impressions, pores etc. Things like oxidation can vary from item to item, it is not possible to make handmade jewellery identical.
6.3 Due to the handmade nature of our products all stated product sizes are approximate and may slightly vary.
6.4. It is natural for silver jewellery to oxidize and tarnish over time. It needs to be cleaned and polished regularly. Please consider that this is not a fault, just the nature of this precious metal.
6.5. Please keep in mind, that we only use natural stones - we do not use synthetic beads. This means that every bead will be a little different - they can slightly vary in sizes, patterns and colour. Natural stones may have indentations, pores or small imperfections and irregularities. After all, this is a natural product.
6.6. All our beaded bracelets are made with an elastic cord. We use the strongest cord available on the market and test every single piece for any weak spots before putting the bracelet together. However, the cord can break - it's just the nature of this material. It happens rarely, and this is not an issue of quality - it is simply not possible for this material to be indestructible and to ensure that there is not a weak spot that will come out after a week of use. If it happens to your bracelet, we can send you a free of charge repair kit with any missing stone beads (silver beads are paid extra) and a string to fix it - it only takes 2-3 minutes. If you decide to send it back to us for a replacement, you will have to cover all the postage costs - returning the broken bracelet and the cost of sending a new one out.
6.7. It’s normal for gold plating to wear off with time. When plating jewellery we use thick coats of 2.5-3 microns. This means the layer of gold is very durable, but it is still possible for it to come off with time. This will depend on the item – pendants not being exposed to a lot of friction tend to last a lot longer than bracelets and rings that are constantly exposed to outside factors.
6.8. Gold plated items are made to order and cannot be exchanged or returned.
6.9. When engraving items the designer reserves the right to make adjustments to the final design based on what is possible and what will look best without consulting with the client. Changes are usually made due to technical limitations of the engraving process.
7.0 Most products are branded with Stone & May branding if the design allows for it. The branding is not visible while the jewellery is being worn and doesn't affect the overall design.
7. Warranty
7.1. All of our Products are covered with a Lifetime Warranty. The Warranty covers:
7.1.1. Fixing any broken jewellery free of charge, as long as it can be repaired.
7.1.2. Restringing bracelets.
7.1.3. Polishing and refreshing any silver jewellery, bringing it back to its original state.
7.1.4. Removing physical damage (dents etc.) from silver elements to the best state possible.
7.2. The Warranty excludes:
7.2.1. Gold or Rhodium plating.
7.2.2. Plated items can not be polished without removing the plating layer.
7.2.3. Heavy physical damage, that cannot be repaired. Items cracked, broken in two or more pieces, deformed, cannot be repaired and are not covered with the warranty.
7.2.4. Chains and chain bracelets.
7.3. You will have to post the items that are to be fixed to our workshop address. Postage (both ways) must be covered by the customer. We always provide our Customers with instructions on how to post return packages. Failing to follow these instructions may result in EU Customs and VAT charges, which the Customer will have to cover. In case of a return, you will have to cover the Customs Tax and VAT charges before we accept the package, otherwise the item will be sent back.
7.4. If you are missing any elements of your jewellery, we can replace them at an additional charge.
7.5. Every case is individual - we do our best to restore your jewellery to its original state no matter what happens to it. However, sometimes repairs are just not possible and we reserve the right to refuse a repair.
8. Exchanges
8.1. If for any reason you decide that the product you have ordered is not the right size for you, we allow the exchange of that item in a different size. You must notify us of the exchange within 14 days from the moment you have received your order. To make an exchange, please contact us at info@stoneandmay.com and we will instruct you on how to proceed with the exchange.
8.2. You will have to cover the cost of postage both ways. We do not offer free returns and make no exceptions to this rule.
8.3. The exchange option only applies to products with a size variable.
8.4. Gold plated rings, signets, cuffs, pendants, chains & necklaces cannot be exchanged.
8.5. Any EU Customs and VAT charges that may occur must be covered by the Customer.
8.6. Custom Orders cannot be exchanged for any other items.
8.7. Earrings cannot be exchanged due to hygienic reasons.
8.8. We always provide our Customers with instructions on how to post return packages. Failing to follow these instructions may result in EU Customs and VAT charges, which the Customer will have to cover. In case of a return, you will have to cover the Customs Tax and VAT charges before we accept the package, otherwise the item will be sent back.
9. Returns
9.1. We allow all customers to return the goods purchased from our Store within 14 days from the day they have received their order. Please contact us at info@stoneandmay.com for instructions on how to arrange a return.
9.2. It is only possible to return goods that are unused and have no marks of being used. Please pack your order appropriately. Items with wear marks will not be accepted.
9.3. You must return the Product(s) to us at your own cost within 14 calendar days after the day of notifying us of the cancellation.
9.4. Stone & May does not cover the cost of return postage. Please note that you are responsible for the item until it is delivered to us. Returns that were lost in transit will not be accepted. For your safety, we recommend using a tracked courier service.
9.5. Items made to order and custom orders cannot be returned and are not refundable. This applies to the following: all gold plated items, all signets & rings.
9.6. If upon receiving returned goods we find that they have been used, the goods will be returned to you at your own cost. If you don't cover shipping costs the goods will be utilized after 30 days.
9.7. If goods are returned after our 14 calendar day return period, the return will not be accepted and no refund will be issued. The goods will be returned to you at your own cost. If you don't cover shipping costs the goods will be utilized after 30 days.
9.8. Earrings cannot be returned due to hygienic reasons.
9.9. If a fraudulent order or fraudulent customer practice is suspected we may refuse a refund at our discretion.
9.10. All returns must be made to the address that they were dispatched from - our workshop in Konopnica 277c, 21-030, Motycz, Poland.
9.11. We always provide our Customers with instructions on how to post return packages from outside the EU. Failing to follow these instructions may result in higher EU Customs and VAT charges, which the Customer will have to cover. In case of a return, you will have to cover the Customs Tax and VAT charges before we accept the package, otherwise the item will be sent back.
9.12. We reserve the right to deduct the original postage and packaging costs from your refund - the fee is 10GBP/12EUR.
9.13. We issue refunds within 7 days from the moment we receive the returned items. Please keep in mind that our Payment Processor may need up to 14 working days to process the refund.
9.14. If the jewellery you have received is damaged in any way, please report it to us within 24 hours from the moment you have received your package. It is essential that you send the photographs of the damaged items. We will not accept returns for damaged items after the 24 hours has passed.
10. Privacy
10.1. Our Privacy Policy can be found at Privacy Policy. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time.
11. Cookies
11.1. We employ the use of cookies. By using Stone & May’s Website you consent to the use of cookies in accordance with Stone & May’s Privacy Policy. Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.
12. Intellectual Property
12.1. The entire content of the Site - jewellery design, photographs, trademarks, and other intellectual property rights it contains, including the name “Stone & May”, is the sole property of Piotr Rębacz. You may store and print the content solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce any of the content or copies of the content.